Cancel a Booking

Changed your plans? Submit the form below and we'll process your cancellation. Refunds are issued manually within 1–2 business days.

Cancellation Policy: Cancellations submitted more than 2 hours before your scheduled pickup are eligible for a full refund. Cancellations received less than 2 hours before pickup may be subject to a $10 cancellation fee. Your booking reference can be found in your confirmation email.

How Cancellations Work

1

Submit your booking reference from your confirmation email, along with your name and email, using the form below.

2

We review your request during business hours (Monday–Saturday, 8am–7pm) and confirm by email within 30 minutes.

3

Your refund is processed manually via Stripe within 1–2 business days, back to your original payment method.

We'll confirm your cancellation by email within 30 minutes during business hours (Mon–Sat, 8am–7pm).

✅ Cancellation request received. We'll be in touch shortly to confirm.

Cancellation Questions

Will I get a full refund?

Yes — cancellations submitted more than 2 hours before your scheduled pickup are refunded in full. Inside that window, a $10 cancellation fee applies to cover driver scheduling.

I need to change the date, not cancel. What do I do?

Email info@carefulto.ca with your booking reference and preferred new date instead of cancelling — we'll do our best to accommodate a reschedule without a new booking fee.

Where do I find my booking reference?

It's in your booking confirmation email, and on the payment confirmation page you saw right after checkout.

Have a different question? Visit our Customer Support page for the full FAQ.